Refund Policy

Refund Policy

Last updated: October 17, 2025

At Tukloh, we strive to deliver high-quality Point of Sale (POS) solutions for web and mobile platforms that meet your business needs. This Refund Policy explains when and how refunds may be issued for payments made toward Tukloh subscriptions or services.

This policy forms part of our Terms and Conditions and should be read in conjunction with it.

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1. Eligibility for Refunds

We value transparency and fairness. Refunds are considered only under the following circumstances:

1. Technical Failures:
   If you made a payment, but the Tukloh system failed to activate your plan or provide access to your subscription due to a technical issue on our side.

2. Duplicate Payments:
   If you accidentally made multiple payments for the same subscription or service.

3. Non-Delivery of Service:
   If you paid for a service that was not delivered within the agreed timeline and the delay was caused by Tukloh.

4. Erroneous Transactions:
   If a transaction was charged due to a clear processing error verified by our payment records.

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2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after subscription activation.

• Incomplete or incorrect user setup not caused by Tukloh.

• Failure to use or access the service due to internet, hardware, or user error.

• Subscription expired or already partially utilized.

• Payments made through third-party promotional offers or trial plans.

• Services availed through cash, UPI, or bank transfer where verification fails.

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3. Refund Request Procedure

If you believe you qualify for a refund, please follow these steps:

1. Send an email to Email: vanlalruata[dot]hnamte[at]gmail[dot]com with the subject “Refund Request – [Transaction ID]”.

2. Include the following details:

   • Full name

   • Registered email or phone number

   • Date and mode of payment

   • Payment reference number (if available)

   • Reason for refund request

Our team will review your request and respond within 5–7 business days.

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4. Refund Processing Timeline

• Approved refunds will be processed within 10–15 business days from the date of approval.

• Refunds will be credited to the original payment method (e.g., bank transfer, UPI, Razorpay, etc.).

• For offline payments (cash or direct transfer), refunds will be issued only after verification and may take up to 20 business days.

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5. Subscription Cancellations

You may cancel your subscription at any time through your Tukloh account or by contacting us.
However, no prorated or partial refunds are provided for the unused period of a subscription after activation unless covered under the eligibility clauses above.

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6. Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate the matter to:

Email: vanlalruata[dot]hnamte[at]gmail[dot]com
All refund-related disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of the Courts of Aizawl, Mizoram.

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7. Policy Changes

Hnamte Production reserves the right to modify or update this Refund Policy at any time.
Any revisions will be posted on this page with an updated “Last Updated” date.
Your continued use of Tukloh after such changes constitutes acceptance of the revised policy.

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8. Contact Information

If you have any questions or concerns about this Refund Policy, please contact:

Hnamte Production
H No. 140, Lalzova Section, Electric Veng, Champhai, Mizoram 796321, India
Email: vanlalruata[dot]hnamte[at]gmail[dot]com

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